Our items are classified into one of two categories:
- Large Items e.g. most furniture (local delivery only)
- Small Items e.g. stationery, most tech products, toiletry (nationwide delivery)
If you are unsure whether your product is a large or small item, please contact us and we will specify this to you.
Large Item Delivery
- Each store can provide local delivery of Large Items up to a 40km radius of each store.
- Upon entering your delivery details, customers within this range will have the option to pay for delivery at check out.
- Upon purchase we will communicate a delivery time with the customer.
- Typically, delivery will occur within 5-10 working days from purchase
- Delivery is to ground floor only and unloaded up to 15m from the delivery vehicle. Exceptions may incur additional fees
- Items are generally delivered assembled with the exception of desks and tables which generally come disassembled requiring assembly by the customer.
- If the delivery has occurred but you change your mind on the product, the delivery fee will not be refundable.
Some regions may be within the radius limit however are ineligible for delivery, these regions inclulde:
- Anywhere that requires sea travel to reach (e.g. Waiheke Island)
- Āwhitu Peninsula (west of Waiuku River)
- East of Hunua Ranges
- East of Opua
Small Item Delivery
- Customers must contact us for a delivery price for Small Items as unfortunately the option to pay for small item delivery is not available at checkout.
- Small item deliveries are nationwide and typically take 2-5 working days.
- All our items are also listed on Trade Me
- However, automated delivery prices are not available on Trade Me
- Thus, we must ask customers to contact us for a delivery price for both large and small items for all Trade Me purchases.
- Afterwards we will either:
- Send you a separate payable invoice for the delivery only
- Manually add the shipping price to the product listing which can then be selected and paid for during checkout
- Large item deliveries are still limited to a 35km radius of the store.
Alternatively, for Large Items, customers may find and purchase the same items on our website to pay for the delivery at checkout as opposed to receiving a separate payable invoice.
For more info on our Delivery Policy, please contact us